Follow our 5 steps and moving will be easy.
1. You order our service online
2. We deliver the boxes to your address by courier
3. You pack the luggage by yourself.
4. You give us one or two day notice to collect your boxes.
5. We send driver go to your address on collection day.

<<top

Yes. We provide door-to door service in most mainland areas of the country, which means we collect the boxes from your address. We also deliver your boxes to the front door of the destination. In some remote area, we will deliver your boxes to the closest depot and you can go collect it by yourself.

You may pay £50.00 pounds deposit at the first time of order. Then the full amount will be collected before the collection day.  

Sorry, you can't. On all deliveries or collection the driver will not take any cash. You can only contact our customer service to pay by credit/debit card or bank transfer.

Our service price is as shown on our website. We not only offer door-to-door shipping service, also free packing boxes, packing tape and bubble wrap. There is no other hidden surcharge. However when shipping goes to other countries out of the EU, there maybe some excess or duty involved.

We offer two size boxes, Tea-chest box and book box. The tea-chest box dimension is 60cmx50cmx40cm. The book box dimension is 50cmx40cmx30cm. All cartons are double wall and strong enough to hold 30Kg luggage.

You can use your own box, but you need make sure your own carton is strong enough for the journey.

You can even ship you're suitcase, however they are only covered by limited insurance for £25.00 pounds each during the journey. Because the suitcase is not secure packing and the sticky shipping label is easy to peel off. So it has a much higher percentage to be lost or damaged than the carton box.

We will send your required boxes by courier service. If there is no one home when delivery is attempted the boxes will be returned to the local depot, a card will be left with the depot's number so you can re-arrange delivery, in normal circumstances there is no extra charge for the re-delivery.

<<top

We will ship out on the same day and all orders come before 5pm. Mostly the box will be delivered by the next working day.

<<top

You can contact us via telephone or email. You should give us two days notice before you are ready for collection. Usually the collection time will be from 12am to 5pm. Because the driver has a large schedule, they usually can not go inside of the building looking for a certain room. Please leave your boxes at the front door before the driver comes.

After the boxes are collected, your boxes will go into our carrier's local depot first. Then your boxes will go through the delivery network to the destination. You can track your box on our webiste the next day after the boxes are collected.

<<top

We cooperate with the top courier company such as DHL, TNT etc and use their network to ship goods. Your packages will be dispatched immediately and directly to the destination.

<<top

You can find out shipping transit time information on our website or follow the notice in your email. When the boxes are collected they are immediately dispatched to your destination.

<<top

As soon as the boxes arrive at their destination they are sent out for delivery. The carrier will not contact you before delivery unless there is some local difficulty.

The courier will leave a card for you and then bring the goods back to local depot. You can contact the local depot to arrange a re-delivery or pick-up. Usually the re-delivery is free of charge.

Yes, but you have to contact us first, then we will give you a contact reference for your consignment.

After you order our service we will send you the required boxes to your address for free. You can order extra boxes if you need more, the boxes will be supplied for free, however we will charge you £10.00 delivery fee.

If you have any ordered box unused, we need charge you £5.00 per box. You will keep the unused box.

<<top

No, sorry.

<<top

We have a duty to care for your goods and we will do this to the best of our ability. However, we will not be responsible for the loss of your goods beyond the limited liability extended under our trading terms, this means that in the event of loss you would receive a maximum of £50 per box.

As we have not packed the boxes or inspected contents prior to acceptance you are not covered for any breakages or loss from a box unless you have made a specific note of external damage to the box when it is delivered to you at destination, our liability is limited to £50 per box.

Yes, you can buy extra insurance at our webiste when you place order. However not all items will be accepted for the insurance cover. For more details, please check our prohibited & restricted item list.

We reserve the right to refuse to accept insurance for any items that are unsuitable for the shipment.

<<top

The boxes we provide are top quality export cartons and will protect your belongings on their journey.

Wrap anything breakable in newspaper and place near the centre of the carton.

Do not put more than 30kg in any one box.

No liquids. No Foodstuff. No Animal Products. No Hazardous items. No restricted items i.e. weapons, pornography, drugs (other than prescribed medicine for your personal use). If unsure please ask.

Mark each box in accordance with the guidelines you will receive. Boxes that are not marked are liable to be returned to the UK, if this happens additional charges will be incurred for re-shipment.

Do not over load the box. The lid should lie flat.

If in doubt about any item please check with us before packing.

WE RESERVE THE RIGHT TO REFUSE TO ACCEPT ANY GOODS WE FEEL ARE UNSUITABLE FOR SHIPMENT.

No, you need to pack luggage by yourself.

Yes. We can offer a storage service. In that case after the package has been collected it will go into our secure warehouse in Manchester first, rather than go to its destination directly. For international deliveries we offer four weeks for free however it will cost £25 to transit the boxes to our warehouse, anymore than that and it will be £2 per box per week extra not including VAT.

You can contact our customer service via telephone 0845 0945 448 or email: service@easysending.com